Communication has become easy, accessible, and free of time limits. Individuals aren’t the only people benefiting from instant and frequent communication. These communication developments have helped foster dentist and patient relationships as well.
But like other technological advancements, there are positives and drawbacks to these as well. Keep reading to learn about some of the dos and don’ts you need to practice while having a dentist-patient email communication.
DO: Consider Legal Constraints
The healthcare industry has several legal constraints in regard to practice, behavior, and provisions. Communication between patient and doctor is also subjected to several guidelines from HIPAA. They require a doctor or a healthcare provider to protect any electronic communication with the patient.
A doctor needs to constantly remind their patient about guidelines and how they need to ensure their own safety when communicating with doctors around the world.
DO: Provide Updates About the Office
Patients wait a long time before they can secure an appointment with their healthcare providers, so it’s important that you take some time out and send emails updating them about office hours and the clinic’s availability.
If you’ve got a busy day, or your schedule has to change last-minute, make sure you personally email all your appointments about the schedule change.
Don’t: Let Emails of Recipients Be Visible to All
Don’t add all your patients or correspondents to the recipient line. Instead, make sure you send the email to multiple patients by adding them to the BCC list. These help keep the email addresses of multiple patients safe and hidden from others.
Not only does this reduce information theft, but can also keep you out of any legal drama that can harm the clinic. You can even employ some IT security services for dental practices for accuracy.
Don’t: Give Out Medical Advice via Email
This is very important: no matter how much a patient asks for advice, make sure you tell them to visit you in person before handing out prescriptions online. You have to make sure that nobody gets access to medicines or incorrect medical advice.
Remember, a patient’s condition and treatment are highly confidential, and you have to maintain that confidentiality online as well.
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