While it may seem like a cliché, customers are the number one priority of your business. So, how can you ensure they receive the very best service?

Here, as a leading VoIP service provider in Texas, we discuss why customer service teams should be using VoIP to boost customer satisfaction:

Offers flexibility to agents

VoIP phone systems are location independent — they’re not chained to a desk anymore. This means your employees don’t have to be physically present at the office to do their work. Thus, you can allow them to work from a coffee shop or home, mitigating the need for you to staff a massive office and pay hefty infrastructure costs.

In addition, you can recruit the best talent from anywhere in the country.

Decrease response times

No customer likes to wait. By using VoIP phone service, you can ensure that customer calls are answered within seconds. With automating routing calls, every agent gets an equal opportunity to answer calls.

VoIP systems have a ton of useful features that allow agents to talk to supervisors or managers to quickly solve customer issues. You can use them to answer queries faster than your competitors.

Never miss a call

If you don’t want your business to miss a single call, get a VoIP system.

You can set up rules, which can help you direct incoming calls to the next available customer representative. You can also mobilize more staff at a moment’s notice and direct incoming calls to work-from-home employees.

a woman using smartphone

Foris IT Management offers the finest VoIP support and dental practice cloud backup and recovery service

Mitigate IT problems within your dental practice with the right IT partner — Foris IT Management. Foris IT Management’s solution combines cloud and local backups into a single enterprise backup service that allows them access to various backup capabilities.

Get in touch with us now for more information on our dental practice cloud backup and recovery solutions!