Dental emergencies are common, but they can also be very painful. When a dental emergency arises, the first thing you should do is call your dentist. However, in some cases, you may not be able to reach your dentist right away. In situations like these, it’s important to know how to handle dental emergencies until you can get to the dentist.

If you’re looking for a helpdesk for a dental practice, get in touch with Foris IT Management.

Dental emergencies are never planned, which is why helpdesk personnel need to know how to handle them when they arise. By following the proper steps, you can ensure that dental emergencies are handled quickly and efficiently, minimizing the disruption they cause to employees and your company’s operations. This blog post will provide an overview of the best ways to handle dental emergencies.

1. What are the most common dental emergencies?

Dental emergencies are extremely common and can range in severity. It’s important to be prepared for any dental emergency, as they can happen at any time.

The most common dental emergencies are:

  • Toothache
  • Lost tooth
  • Chipped tooth
  • Knocked out tooth
  • Abscessed tooth

2. How to handle a dental emergency over the phone?

When a dental emergency happens, and the patient cannot come into the office, people at a helpdesk for dental practice need to be able to handle the situation over the phone. There are a few things they can do to help the patient until they can come into the office.

First, they should ask the patient what is happening. This will help them understand the situation and determine what course of action must be taken. Next, they should ask the patient if they are in pain. This will help them to know how urgent the situation is.

If the patient is in pain, the helpdesk personnel should ask the patient to hold on while transferring them to the dentist. If the patient is not in pain, the helpdesk personnel can try to help the patient over the phone.

3. What to do if the dental emergency is serious?

If the dental emergency is serious, the helpdesk personnel should:

  • Contact the dentist immediately.
  • Contact a local emergency room or oral surgeon if the dentist is unavailable.
  • If the patient is in pain, recommend pain relief medication.

4. Tips for preventing dental emergencies

To prevent these emergencies from happening, dental practice employees can advise their patients on the following:

  • How to apply ice for a toothache
  • How to use over-the-counter pain relief medications
  • What foods to avoid that may cause dental problems
  • How to brush and floss their teeth properly

An illustration of dental helpdesk personnel.

When someone experiences a dental emergency, they will often call the company’s helpdesk for assistance. To provide the best possible service to these customers, helpdesk personnel must be familiar with the best way to handle dental emergencies.

If you’re looking for managed IT services and support for your dental helpdesk, get in touch with Foris IT Management. They offer a wide range of general IT services for dental practices, including IT security services for dental practices and more.